CityBiking — scalable admin portal for public bike sharing

This 10‑month redesign of the SmartBike Admin system was a deeply collaborative, real‑world UX project involving product owners, SMEs, field technicians, and engineering teams. Instead of a linear textbook process, the project evolved through continuous discovery, iterative design, and cross‑functional alignment. I conducted 12 interviews across 4 stakeholder groups, facilitated IA workshops, validated task flows through user testing, and partnered closely with engineering to ensure design intent translated into the final product. The outcome was a scalable, intuitive admin platform grounded in real operational workflows — reducing task time, improving data accuracy, and enabling smoother city‑wide bike operations. This project reflects my ability to lead complex UX initiatives, bring clarity to ambiguity, and drive user‑centered outcomes in fast‑moving environments.